Terms & Conditions
Welcome to The Liminal Clinic.
By accessing or using this website, booking an appointment, or receiving services from The Liminal Clinic, you agree to the following Terms and Conditions. Please read them carefully. If you do not agree with these terms, please do not use our website or services.
The Liminal Clinic - Clinical Governance & Terms and Conditions
1) Terms & Conditions (Summary)
By engaging with The Liminal Clinic (“Liminal Clinic”, “we”, “us”), you agree to the following:
Scope of service. We provide non-urgent, appointment-based psychological care. We are not a crisis or emergency service.
Informed consent. Your clinician will explain proposed services, benefits, risks, alternatives, likely session numbers, and costs. You may withdraw consent at any time.
Privacy & confidentiality. We manage information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and with ethical standards under the Psychology Board of Australia’s Code of Conduct. Confidentiality has limits (e.g., significant risk of harm, legal obligations).
Records & data security. Records are stored securely using encrypted practice management systems (Halaxy and Splose). Minimum retention periods apply (see Privacy Policy).
Continuity of care. If your clinician departs Liminal Clinic, your records will be securely transferred to them for ongoing management unless you request transfer to another Liminal Clinic clinician.
Termination of Services. We believe in closing therapeutic work with care and collaboration. If you decide to end therapy — especially when attending under a Medicare referral — we ask that you attend a final session to complete your referrer report and discuss next steps. Endings are handled respectfully and with your wellbeing at heart.
Fees & rebates. Fees are payable on the day or within 7 days of invoice. Medicare and other rebates may apply. Report writing and non-session services are billed separately.
Cancellations & missed appointments. Fees apply for short-notice cancellations and non-attendance (see policy).
Your rights & responsibilities. You are entitled to safe, inclusive, respectful care and clear information; you agree to attend on time, engage appropriately, and treat staff with courtesy.
Feedback & complaints. Feedback is welcome and does not affect your care. Complaints are escalated in line with our Feedback Policy.
AI transparency. Where used, AI supports (admin/clinical support) never replace clinician judgment; human oversight remains primary.
ABA statement. Liminal Clinic does not practise or endorse Applied Behaviour Analysis (ABA). We provide neurodivergence-affirming care.
Telehealth. Telehealth is offered where appropriate; risks and responsibilities are outlined below.
Emergency & crisis. In an emergency call 000. See Crisis Support section for 24/7 services.
By attending, you confirm you have read, understood, and agree to these Terms & Conditions and the policies below.
2) Full Policies & Statements
2.1 Privacy Policy
Overview.
At Liminal Clinic we value clarity. This Privacy Policy explains how we collect, store, use, and disclose your information.
Legal and ethical basis.
Liminal Clinic manages personal and sensitive information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We also comply with the Psychology Board of Australia’s Code of Conduct (confidentiality and privacy).
Record stewardship & clinician transitions.
While you receive care from a clinician employed by or contracted with Liminal Clinic, Liminal Clinic is responsible for secure storage and maintenance of your health records.
If your clinician leaves, your records will be transferred to that clinician for ongoing secure storage and management in accordance with industry standards. You may request transfer to another Liminal Clinic clinician instead.
Why we collect information.
We collect information to provide high-quality care, meet legal/regulatory obligations, and enable administration (bookings, billing, rebates).
Administrative information collected (examples).
Name and surname
Date of birth
Contact details (address, phone, email)
Reason for contact
Federal health identifiers (e.g., Medicare)
Financial information (for billing/rebates)
Clinical information collected (examples).
Clinicians maintain contemporaneous notes to support safe, high-quality care:
Presenting issues
Background and history (incl. family history)
Progress, goals, outcomes, and recommendations
Relevant issues discussed during assessment, intervention, or review
Contact information use.
We use your phone/email to communicate about appointments, care, and administration. You are responsible for ensuring details are accurate and private. If you provide shared contact details, others with access may become aware of your care; Liminal Clinic cannot accept responsibility for unauthorised access in that circumstance.
Storage & security.
Most records are electronic; hard copy may be used when needed. We take reasonable steps to protect against misuse, interference, loss, unauthorised access, modification, or disclosure.
Systems. Client information is stored in Halaxy (Melbourne) and/or Splose (Adelaide), with data stored securely within Australia.
Encryption. Information in these systems is protected by 256-bit, bank-grade security and encryption.
Transition. Liminal Clinic will transition from Halaxy to Splose between August and December 2025. During transition, client information may be held in one or both systems.
Hard copy. As a digital-first clinic, hard copy is generally not held on-premises; where it is, records are locked and access-controlled.
Third-party integrations (for payments/rebates).
Xero (accounting)
Medicare Australia (rebates processing)
Tyro (EFTPOS)
Stripe (EFTPOS & credit cards)
See the providers’ privacy information for details: halaxy.com.au, splose.com.au , tyro.com, stripe.com
Disclosure of information (without consent).
We will not disclose your personal information without your verbal/written consent except where required or permitted by law, including:
If there is a significant risk of harm to you or another person
If required by legislation (e.g., subpoena, mandatory reporting)
If you own a firearm and there are concerns about your physical or mental state
If you are under 16 and engaging in self-injurious behaviours (risks will be discussed with your legal guardian)
If services are funded by Medicare or another party, standard reporting may include summaries/progress/assessment outcomes. Your clinician will inform you of such requirements and obtain consent where appropriate, however by requesting services such as those provided under a Mental Health Treatment Plan (MHTP), Eating Disorder Plan (EDP), or Chronic Condition Management Plan (CCMP) you consent to Liminal Clinic contacting and sharing information with your referrer, as required. You may also complete a Liminal Clinic Information Sharing Form to enable coordinated care with other services, providers and third parties, where appropriate.
Access and correction.
To request access to or correction of your record, please email your clinician or our administration team. We will discuss available options and timeframes.
Retention.
We retain personal information for 10 years after last clinical contact. For individuals under 16, records are retained for 10 years after last contact or until the individual turns 26, whichever is later. After this period, records are securely destroyed.
Cookies (website).
We use cookies to improve website experience. You may configure your browser to reject cookies.
Data breach response.
We follow the Notifiable Data Breaches Scheme. If a data breach is likely to result in serious harm, we will assess promptly and, where required, notify affected individuals and the OAIC, and take steps to mitigate risk.
Queries & complaints.
Raise privacy questions with your clinician or our admin team. If unresolved, it will be referred to the Director. Formal complaints can be submitted in writing (see Feedback Policy).
Policy changes.
This policy is reviewed periodically and may change due to feedback, legal updates, or internal reviews. Significant changes will be communicated.
2.2 Rights and Responsibilities
Our commitment.
We provide safe, respectful, inclusive, professional care aligned with the Australian Charter of Healthcare Rights (AUS Charter), APS Charter for Clients of Psychologists (APS Charter), AAPi Rights of Clients (AAPi), and The Liminal Clinic’s values.
Clinicians — Professional responsibilities
All Liminal Clinic clinicians:
Are registered with AHPRA (where appropriate) and abide by its standards and regulations, and or other required bodies and associations.
Maintain ongoing professional development and practise evidence-based care
Take reasonable measures to ensure high-quality mental health care
Maintain appropriate professional indemnity/liability insurance
Hold a Working With Children Check when working with clients under 18
Client rights (summary)
Access. Services that meet your needs; inclusive and affirming care; reasonable adjustments for disability and neurodivergence; ability to seek second opinions and/or change providers.
Safety. Safe, high-quality care; transparent standards; competent, up-to-date practitioners.
Respect. Dignity, courtesy, non-discrimination; recognition of culture, identity, beliefs, language, and lived experience; access to culturally competent care.
Partnership. Open communication; informed consent; shared goal-setting; ability to include support people; transparency about clinicians’ qualifications/scope; opportunities to provide feedback.
Information. Clear explanations of services, benefits/risks, costs, waiting times; understandable information with assistance as needed; access to your health records; open disclosure if something goes wrong.
Privacy. Respect for personal privacy and secure, confidential information handling; clear explanation of confidentiality limits; rights to access your information.
Feedback & complaints — escalation
Raise concerns directly with your clinician where possible
Contact Administration (verbal or written)
Escalate to the Director, if needed
External avenues:
AHPRA Notifications — ahpra.gov.au/Notifications
APS — (03) 8662 3300
Psychology Board of Australia — 1300 419 495
Client responsibilities
Treat staff with respect and courtesy
Attend on time or cancel in line with the Session Fee/Cancellation Policy
Pay for services on the day or within invoice terms
Present in a state that enables effective engagement (not affected by alcohol/drugs)
Do not record appointments without clinician permission
Limit between-session communications to necessary administrative issues
2.3 Feedback Policy
At Liminal Clinic, we are committed to upholding a standard of excellence in our service delivery. We sincerely appreciate your insights and observations, which aid us in continuously improving our services.
Our approach.
We value feedback for continuous improvement. Sharing feedback will not affect your access to care.
How to provide feedback.
Discuss with your clinician (who will document and follow up)
For clinic-wide issues, contact Administration (verbal or written)
We will acknowledge and keep you informed of progress
Feedback is shared with the Director for review and action
Our commitments.
All feedback is considered and managed confidentially
We safely record feedback and actions taken
We notify you if procedures or policies change as a result
2.4 Termination of Services Policy
Purpose
This policy outlines how and when psychological services at The Liminal Clinic may be concluded (“terminated”) by either the client or the clinician. It ensures endings are handled respectfully, ethically, and in alignment with professional, Medicare, and privacy obligations.
Guiding Principles
Endings are part of every therapeutic journey. We aim to handle them with care, reflection, and transparency.
Respect and collaboration: Endings are discussed openly and planned together.
Client autonomy: Clients may end therapy at any time.
Clinician responsibility: Clinicians ensure endings occur ethically and safely.
Continuity of care: Where possible, support and transition options are provided.
Transparency: Reasons for ending services are explained and documented.
Client-Initiated Termination
You may end your therapy at any time. However, if your sessions are funded through a Medicare referral (e.g., Mental Health Treatment Plan, Eating Disorder Plan, Chronic Condition Management Plan, or similar), we ask that you attend a final session before concluding therapy.
This ensures your clinician can:
Collaboratively prepare your closure report for your referrer (fulfilling Medicare reporting requirements).
Reflect with you on your progress and outcomes.
Discuss post-therapy supports and future care needs.
This session allows for an informed and supported conclusion to your care, ensuring all obligations to you and your referrer are met.
Clients may return to therapy in future by contacting The Liminal Clinic. Allocation will depend on clinician availability and suitability.
Clinician/Clinic-Initiated Termination
A clinician / Liminal Clinic may conclude services when clinically, ethically, or practically appropriate, including where:
Treatment goals have been met.
There has been a lack of engagement, including repeated short-notice cancellations or failure to attend.
Short-notice cancellation fees remain unpaid.
There are safety or boundary concerns compromising care or staff wellbeing.
The client’s needs fall outside the clinician’s scope of practice.
A conflict of interest is identified.
The clinician is leaving The Liminal Clinic or taking extended leave.
Where possible, notice will be given and referral or transition support provided.
Short-Notice Cancellations and Engagement
Short-notice cancellations and non-attendance interrupt care and reduce access for other clients.
Short-notice cancellations (within 48 hours) require payment at the time of cancellation.
Payments via credit or debit card will include a small processing fee; this can be avoided by using direct bank transfer (EFT).
Repeated short-notice cancellations, non-payment, or non-engagement may lead to a review of your participation and potential termination of services.
Your clinician / Liminal Clinic staff will discuss concerns about engagement before a final decision.
Notice of Termination
Client-initiated: At least 48 hours’ notice is requested before your final session.
Clinician-initiated: Reasonable notice (usually two weeks or more) will be provided unless immediate action is required.
Transfer and Continuity of Care
Where ongoing support is needed, clinicians will:
Provide referrals to appropriate services (with your consent).
Facilitate information sharing through a Liminal Clinic Information Sharing Form.
Prioritise safety and risk management before closure in cases involving current distress or vulnerability.
When a clinician leaves the clinic, clients can:
Transfer to another Liminal Clinic clinician, or
Request secure transfer of records to the departing clinician (see Privacy Policy).
Immediate Termination of Services
The Liminal Clinic may immediately suspend or end services when necessary for safety or ethical reasons, including:
Abuse, harassment, or discrimination towards staff or clinicians.
Threats, intimidation, or unsafe conduct.
Policy breaches, such as recording sessions without consent or persistent non-payment.
Conduct that makes the therapeutic relationship clinically untenable.
Clients will receive written notice and referral or crisis options as appropriate.
Re-Engagement After Termination
Clients may request to re-engage in future. Re-engagement depends on:
Resolution of any previous engagement or payment issues.
Clinical appropriateness and clinic capacity.
Availability of the same or another suitable clinician.
A new intake process may be required before services resume.
Emergencies and High-Risk Situations
If therapy concludes and there are safety concerns, clinicians will try to:
Develop a Safety Plan and link you with suitable supports.
Provide contact details for 24/7 crisis services:
Lifeline: 13 11 14
Suicide Call Back Service: 1300 659 467
Beyond Blue: 1300 22 4636
If at immediate risk, call 000.
Feedback and Concerns
If you disagree with a termination decision or wish to discuss closure, please contact: Hello@LiminalClinic.com.au
If unresolved, the matter will be reviewed by the Clinic Director.
External options include:
AHPRA: ahpra.gov.au/Notifications
APS: (03) 8662 3300
Psychology Board of Australia: 1300 419 495
2.5 Fee Schedules
Liminal Clinic Psychology — Standard consultation fees (50 minutes)
A standard consultation at The Liminal Clinic is 50 minutes in duration.
Our fees vary according to the clinician’s registration level and whether your appointment occurs during regular business hours or on weekends and evenings (after 5:00pm).
Principal Psychologist: $250 per session from Monday to Friday, and $270 for weekend or evening appointments.
Clinical Psychologist: $230 per session from Monday to Friday, and $250 for weekend or evening appointments.
Registered Psychologist: $220 per session from Monday to Friday, and $240 for weekend or evening appointments.
Provisional Psychologist: $110 per session from Monday to Friday, and $130 for weekend or evening appointments.
All consultation fees reflect the clinician’s qualifications, expertise, and professional experience, and include time spent preparing session notes and maintaining your clinical record.
New clients. First sessions are booked as long consultations (90 minutes).
MHTP/EDP/CCMP sessions. Standard 50-minute consultations (Medicare itemised as Focussed Psychological Strategies).
Medicare rebates.
Clients with Medicare may be eligible for rebates under MHTP, EDP, or CCMP, depending on service and referral. Check MBS Online or contact Administration for a quote or list of available rebates.
Liminal Screening & Assessment — Services & fees
We provide specialised psychological assessments to support clarity, diagnosis, and access to affirming care. Fees vary by assessment type and clinician registration level.
Neurodivergence screening & diagnostic summary/letter
30-minute screening appointment with written feedback
$250 (Provisional Psychologist¹) or $300 (Registered/Clinical Psychologist)
ADHD assessment & diagnostic summary/letter
Two × 90-min + one × 50-min sessions; written summary/diagnostic letter $1,000 (Provisional Psychologist¹) or $1,350 (Registered/Clinical)
ADHD extended report (optional)
Same session structure; comprehensive extended report $1,600 (any clinician)
Autism assessment & diagnostic summary/letter
Two × 90-min + one × 50-min sessions; written summary/diagnostic letter $1,250 (any clinician)
Autism assessment & extended report
Same session structure; comprehensive extended report $1,800 (any clinician)
Combined Autism & ADHD assessment with summary/letter
Four × 90-min + one × 50-min sessions; written summary/diagnostic letter $1,500 (any clinician)
Combined Autism & ADHD assessment with extended report
Same session structure; comprehensive extended report $2,200 (any clinician)
¹Provisional Psychologists are supervised in accordance with AHPRA requirements.
Gender-affirming assessments — WPATH SOC-8 aligned
Liminal Gender Affirming Surgery Readiness Report (WPATH Assessment & Report)
Delivered by our Principal Psychologist via a flexible 3–6 session model and affirming letter-writing process.
Session structure (each 50–60 minutes, $250):
Gender-Truthtelling (Part 1) — Identity, personal narrative, values, goals
Gender-Truthtelling (Part 2) — Biopsychosocial and intersectional identity; contextual and mental health history
Medical Affirmation Planning — Screening tools, informed consent, medical readiness, pathway alignment
Optional Integration Support — Barriers, systems navigation, therapeutic clarification
Optional Narrative/Historical Depth — Complexity, medical trauma, intergenerational context
Optional Closure & Empowerment — Integration, anchoring, advocacy planning, future pathway support
Readiness letter.
WPATH SOC-8 compliant letter prepared after assessment (~1.5 hours clinical time) $325 (not rebate-eligible).
⚠ Please confirm with your surgeon whether they accept a readiness letter from a general psychologist; some require a clinical psychologist.
Report writing & additional services (effective 1 July 2025)
Brief forms/simple letters (~30 mins): $75 (Provisional), $100 (Registered), $115 (Clinical), $130 (Principal)
Short reports (1–2 pages): $125/hr (Provisional), $200/hr (Registered), $230/hr (Clinical), $250/hr (Principal)
Standard reports (3–4 pages): rates as above
Extended reports (5+ pages): rates as above
Minimum billing: 30 minutes applies to all report/auxiliary services
Wherever possible, simple forms may be completed within session to reduce costs
Miscellaneous fees.
Out-of-scope services (special reports, meetings, phone calls): from $200/hr
Administrative/file retrieval for previously issued reports/letters/archives: $45 incl. GST (higher fees may apply for complex retrievals)
Missed Appointment & Session Fee Policy
We encourage clients not to book an appointment unless they are certain that they can attend. Clients are responsible for their session fees regardless of whether they have funding, rebates, or other third party financial supports.
Short-notice cancellations (24–48 hours): 50% of appointment fee
Short-notice cancellations (<24 hours) or non-attendance: 100% of appointment fee
Fees are subject to GST, not rebate-eligible, and may incur a processing fee
Fees must be paid in full before further services can be accessed
Timeframes refer to business days (weekends/public holidays excluded)
Exemptions for sickness/emergency: Online appointment offered; exemption may apply where a medical certificate dated within 72 hours of the appointment is provided
Courtesy reminders are sent 48 hours in advance; delivery/non-delivery does not alter this policy. Please note that reminders are sent to assist clients to attend, they are not designed for the purpose of enabling cancellation.
Payment options
Credit/Debit (processed in person or by phone after telehealth) — small processing fee applies
Electronic Funds Transfer (EFT) — details provided by Administration
Payment is due on the day or within 7 days of invoice.
Rebate, reimbursements and other funding options
Rebates, reimbursements and other funding may be available from: Medicare, NDIS, Victims of Crime agencies, TAC, WorkSafe, and private health insurers. Medicare rebates are processed after payment. Other reimbursements from third parties are the client’s responsibility.
Medicare bulk billing (where applicable)
If your clinician or Liminal Clinic bulk bills you for in-clinic, telehealth, or home-visit services, you agree to assign your Medicare benefit to your treating clinician or Liminal Clinic. For short-notice cancellations/non-attendance of bulk-billed appointments, our cancellation/no-show fees apply (subject to GST and processing fee) and are not Medicare-rebate-eligible.
Fee review
Fees are reviewed twice a year, typically in January and July. Rebates are generally set my providers 1 July each year.
2.6 Emergency & Crisis Support
We are not a crisis service.
We provide non-urgent, appointment-based psychological services. Clinicians are not available outside scheduled appointments. Administration is available during business hours for general enquiries only (no clinical advice).
If you are in immediate danger: Call 000 (Police, Ambulance, Fire).
24/7 Mental Health & Crisis Support Services
Lifeline — 13 11 14
Suicide Call Back Service — 1300 659 467
Beyond Blue — 1300 22 4636
Kids Helpline (5–25 years) — 1800 55 1800
Mental Health Triage (state-based) — 13 14 65
Additional supports for marginalised communities
13YARN (Aboriginal & Torres Strait Islander) — 13 92 76
Thirrili (postvention) — 1800 805 801
QLife (LGBTQIA+ peer support, 3pm–midnight) — 1800 184 527
1800RESPECT (sexual, domestic & family violence) — 1800 737 732
If uncertain, please err on the side of safety and contact a crisis service immediately.
2.7 Social Media Policy
Purpose.
We use social media to share health news, clinic updates, and general information. Community participation is welcome; please exercise courtesy and common sense.
Acceptable use.
Comments must not be abusive, discriminatory, unlawful, spam, or harmful. We may remove/report content at our discretion to ensure a positive, safe environment.
Moderation & disclaimers.
User-generated comments are not edited, but may be removed if they breach guidelines. Views expressed by third parties (including staff posting personally) are their own and not necessarily those of Liminal Clinic. We recommend obtaining independent professional advice before relying on content.
Privacy.
We are not responsible for the privacy practices of social platforms or linked sites. Use is at your own risk. We may record publicly posted information for administrative/record-keeping purposes and to address comments, as allowed by law.
Contact.
Queries about our social media privacy can be sent via the website Contact Form.
Policy changes.
This policy may be updated at any time at Liminal Clinic’s discretion.
2.8 AI Transparency Statement
We may use AI tools to support administration (scheduling, documentation logistics) and certain clinical support tasks (e.g., scoring of psychometrics where appropriate).
AI does not replace clinician judgment, decision-making, or the therapeutic relationship.
All AI use is governed by Australian privacy and professional standards and includes human oversight.
We will be transparent about AI use where it is materially relevant to your care.
2.9 ABA Statement (Applied Behaviour Analysis)
The Liminal Clinic does not provide or endorse Applied Behaviour Analysis (ABA).
We are a neurodivergence-affirming service. Our approach centres autonomy, dignity, consent, and lived experience.
We acknowledge that many autistic and neurodivergent people have reported harmful or coercive experiences with ABA.
We offer collaborative, evidence-based therapies tailored to your goals (e.g., CBT, DBT, ACT, Schema Therapy, EMDR/EMDR 2.0), within an affirming and trauma-informed framework.
2.10 Youth Policy
Service scope.
We currently work with adults (18+).
If services are provided to under-18s in future:
For clients under 16, both parents/legal guardians must consent unless a court has determined the young person is Gillick competent (mature minor) or court orders specify otherwise.
Prior to services, we will request relevant court orders to clarify care and custody arrangements.
We will develop a shared understanding of confidentiality with the young person and guardians before services commence. These agreements are made in good faith in the young person’s best interests.
All confidentiality exemptions in our Privacy Policy apply. Self-injurious behaviour disclosed by clients under 16 will be shared with both parents/legal guardians, with efforts to collaborate on the disclosure.
Note: WPATH assessments are for adults (18+) but may commence up to 6 months before 18 where a surgeon is engaged and surgery is planned after the 18th birthday.
2.11 Telehealth / Online Policy
Telehealth and Online are terms used to describe therapy that takes place online.
Availability. Telehealth may be offered where clinically appropriate and with your consent.
How to attend. We use Google Meet. If this is unsuccessful, we may use other methods, such as FaceTime, MS Teams, or other options.
Your responsibilities.
Ensure a private, quiet space, reliable internet, and that you are located within Australia unless pre-agreed (jurisdictional restrictions may apply).
Attend using the Google Meet link sent to you in your appointment booking and / or reminder emails and SMS.
Ensure that you are ready to participate in your appointment at the time of the appointment.
Risks. Telehealth carries privacy and technical risks (e.g., connectivity loss). If a session is disrupted, we will attempt to reconnect by the same method and then by phone.
Emergency planning. At the start of telehealth sessions we confirm your location and a back-up phone number. If risk is identified and we cannot contact you, we may initiate emergency procedures consistent with your location.
Recording. Sessions must not be recorded without prior written consent.
No-Shows. If you do not attend, we will leave the call after 15 minutes. If you are available after this time, you may contact our admin team, and we will try to return to the call.
Medicare rebates. Please note that if you do not attend your full session, we are obliged to change the item code on your invoice to reflect the length of the appointment. If you do not attend, you are unable to claim a rebate. If you attend 30 minutes, then your rebate will be for a 30 minute appointment, however we will charge your full fee, based on the appointment time.
2.12 Accessibility & Inclusion Statement
We provide inclusive, affirming, and accessible services. We will make reasonable adjustments for disability and neurodivergence (e.g., communication preferences, sensory accommodations, scheduling supports). We welcome support people, interpreters, and assistive technologies by arrangement. Please inform the Administration of your access needs.