FAQs

• First session: Pay on the day, by invoice, or prepay at booking.

• Ongoing sessions: Pay on the day or by invoice (preferred).

We also prefer booking in blocks of five sessions to support consistency.

How can I pay?

• Invoice link (card, Apple/Google Pay)

• Phone (card)

• Direct bank transfer (EFT, fee-free)
  

Yes. Payments by card attract a small fee. Direct bank transfer (EFT) is fee-free.

Yes. With a Mental Health Treatment Plan (MHTP) from your GP, you may be eligible for up to 10 rebated sessions each calendar year. 

With an Eating Disorder Plan (EDP) from your GP, you may be eligible for up to 40 rebated sessions each calendar year. 

Yes — self-managed and plan-managed clients.

We store your information securely in encrypted systems, in line with the Privacy Act 1988 and AHPRA standards. We only share it if legally required or with your consent.

We use SMS/email for reminders and forms. Therapy itself happens in session, not by text or email. Our admin may call you by phone. Our matching and intake processes ask you about your communication preferences. 

You don’t need to apologise for being human. The only exceptions are missed sessions, cancellations, or unpaid fees.

• Respect, dignity, and non-discrimination

• Confidentiality and privacy

• Informed consent and involvement in decisions

• Transparency about fees and costs

• Access to your records (within legal/ethical limits)

• The right to end therapy at any time

• Treat staff and clinicians respectfully

• Attend or cancel within policy

• Pay fees as agreed

• Be on time and ready to engage

• Update us if your details or funding change

• Take an active role in therapy, at your own pace